When Big Two founder Lon Hoeye first started in the automobile industry in the 1930's, he believed in the philosophy that if you take care of a customer, they will take care of the business through loyalty and repeat business.
This important business ethic has been the cornerstone upon which Big Two has evolved over the past eight decades, and it permeates throughout the entire family-owned and operated organization. Now led by Lon's son, Chris Hoeye (pictured above right), Big Two Toyota Scion of Chandler has created a distinctly unique experience which provides for award-winning customer service in both sales and service. From the moment a guest walks into the new 125,000 square foot facility, there is an immediate sense of friendliness, enjoyment, and accommodating warmth. Vehicles are displayed amongst five themed showroom areas. Guest consultation areas are open and airy. Three roomy customer lounges feature large screen TVs and comfortable seating. An accessories and parts boutique is conveniently located nearby.
To entertain children, there are specially-designated areas that enable them to enjoy playing video games or climb around a kid-friendly pirate ship. WiFi internet access is available throughout the building and there are four private work stations complete with telephones. Café 1250 offers a choice selection of gourmet sandwiches and salads as well as free coffee, water and fruit.
Recognizing the fast-paced world we live in sets multi-tasking as the norm, Big Two offers guest services that go beyond the ordinary. There is a full-service nail salon, a barbershop with shoe shines, and a massage salon that enable guests to pamper themselves while their vehicles are being serviced. Shuttle-bus service is provided to and from nearby Chandler Fashion Park for those desiring to shop.
Experienced and certified factory-trained technicians service vehicles in a completely-enclosed, climate-controlled shop featuring 68 bays that are kept immaculately clean, an indication of the commitment of the employees to provide the best possible attention to details and service.
Big Two Toyota Scion has long been committed to the community. It supports numerous charitable organizations and events, recognizing that customer service goes beyond the doors of its dealership. Come visit soon and see for yourself the difference that sets Big Two in a class by itself.