When Big Two founder Lon Hoeye (pictured above left) first started in
the automobile industry in the 1930's, he believed in the philosophy
that if you take care of a customer, they will take care of the
business through loyalty and repeat business.
This important
business ethic has been the cornerstone upon which Big Two has evolved
over the past eight decades, and it permeates throughout the entire
family-owned and operated organization. Now led by Lon's son, Chris
Hoeye (pictured above right), Big Two Toyota Scion of Chandler has created a distinctly unique
experience which provides for award-winning customer service in both
sales and service. From the moment a guest walks into the new 125,000
square foot facility, there is an immediate sense of friendliness,
enjoyment, and accommodating warmth. Vehicles are displayed amongst
five themed showroom areas. Guest consultation areas are open and airy.
Three roomy customer lounges feature large screen TVs and comfortable
seating. An accessories and parts boutique is conveniently located
nearby.
To entertain children, there are specially-designated
areas that enable them to enjoy playing video games or climb around a
kid-friendly pirate ship. WiFi internet access is available throughout
the building and there are four private work stations complete with
telephones. Café 1250 offers a choice selection of gourmet sandwiches
and salads as well as free coffee, water and fruit.
Recognizing
the fast-paced world we live in sets multi-tasking as the norm, Big Two
offers guest services that go beyond the ordinary. There is a
full-service nail salon, a barbershop with shoe shines, and a massage
salon that enable guests to pamper themselves while their vehicles are
being serviced. Shuttle-bus service is provided to and from nearby
Chandler Fashion Park for those desiring to shop.
Experienced
and certified factory-trained technicians service vehicles in a
completely-enclosed, climate-controlled shop featuring 68 bays that are
kept immaculately clean, an indication of the commitment of the
employees to provide the best possible attention to details and service.
Big
Two Toyota Scion has long been committed to the community. It supports
numerous charitable organizations and events, recognizing that customer
service goes beyond the doors of its dealership. Come visit soon and
see for yourself the difference that sets Big Two in a class by itself.